Geisinger Medical Laboratories: Customer Support

Darren SolesThe Customer Support Team, led by Operations Manager Darren Soles, consists of three separate areas of responsibility that work closely together to provide outstanding service

The laboratory professionals who staff these areas are Customer Care Representatives, and Client Services Representatives, and Off-Site Phlebotomy Staff.

The Customer Support Team also works closely with our GML courier network to meet the needs of our customers. Communication between the courier staff and the Customer Support Dispatcher is carried out with state-of-the art dispatching software.  When you require a pickup, this enables the dispatcher to send detailed directions and information from his PC to the courier who is on the road.

 

 



Customer Care Representatives

The GML Customer Care Reps are trained medical technologists with a minimum of five years’ technical experience.  As a client, a Customer Care Representative is assigned to you based on geography and practice type. 

The Customer Care Representative comes to your office and trains your staff to use our services.   One of his or her most important roles is that of customer advocate.  Your Customer Care Representative is your liaison with the laboratory for any issues or concerns.

Rose Bellis
Jamie Fredericks
Rheta Mullen
Rose Bellis Jamie Fredericks Rheta Mullen
Lynn Prebola Patrick Sassani
Therese Sikora
Lynn Prebola, Team Leader Patrick Sassani Therese Sikora
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